Wednesday, September 10, 2014

An Open Apology/Thank You Letter to Target





That awkward moment when your baby embarrasses you at Target...


Dear Target,

I am a big fan and frequent your store on numerous occasions. Sometimes I have a shopping list in hand, but usually I come in to browse your beautifully wide aisles, grab a drink from Starbucks, and awe over the adorable baby clothes. Or stock up on e.l.f. makeup.

On my most recent visit, my not-quite-6-month-old baby boy was with me and helped me select a sippy cup, among other infant products. He began getting cranky, signaling the end of our outing and letting me know that nap time was near, so I headed to the checkout line.  I met another young mother in line and chatted with her while fumbling around with my wallet, baby on my hip, searching for a coupon and my debit card.

My boy gave a small cough right before I swiped my card and as I turned to check on him, he spat up on me. This is nothing new, it was no huge amount, but I was mildly dismayed since I had my hands full and a burp cloth was not within arms reach. But then, he continued to spew, and in quantities I had not seen come out of his mouth before. It was disgusting, to say the least, and there was a pool of white and pale-green (from his breakfast of avocado) baby vomit between my arm and stomach as well as all over him, my shoes, and the floor. I was shocked, never having witnessed anything like it, and frozen on the spot momentarily.

I'd like to give my apologies to the store (Aliso Viejo) for the mess and for my behavior, or lack thereof. You see, because I was holding my baby, I couldn't exactly bend down to clean the mess up myself. Also because the way I had him in my arms created a pool of liquid, as I indicated before, and I knew that were I to try to get a burp cloth or a wipe, all of that lovely baby puke would then go onto the floor. I'd like to apologize to the customers in line behind me as well - my baby and I held up the flow of traffic through the checkout process a bit.

So, thank you, Target employees, whose names I am heartily sorry for not knowing, for helping me in that situation. They acted without a moment's notice; the cashier grabbed another employee's attention and quickly handed me paper towels to mop myself and my baby up with while they cleaned the bit that had gotten onto the floor. I worked in customer service for many years before my son was born, and I know that cleaning up baby puke is not a standard or very enticing part of the job description. Thank you for not making a big scene out of it either; no one wants an embarrassing moment like that broadcast throughout the entire store. Having any witnesses at all was humiliating enough. Though the situation was entirely out of my control, and I myself am not the one that hurled at the checkout line, it is still mortifying to be covered in puke, in public. I sincerely do appreciate the speed with which your employees acted and the manner in which they handled the situation.

In closure, Target, I'm sorry my baby puked at the checkout line, but thank you for cleaning it up.

"Eep! Sorry Target!"

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